For notices, procedures, instructions or any other information related to COVID-19, please click here. ​

As a patient, you now have access to many resources to help you meet your goals.  Click here to find a program or event that matches your needs.

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Physician Shortage

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​Ontario is experiencing a province wide physician shortage and we're feeling the effects in Red Lake as well. Please be aware that in order to keep the Emergency Department open, routine health care with your physician such as booked appointments, prescription renewals, medicals and even urgent care clinics, may not be possible for the next several weeks. These are challenging times for everyone. Please be kind when calling to inquire about availability - the staff is doing their best in circumstances completely out of their control.

Other Resources

There are very few appointments with a doctor right now but please do check in periodically for cancellations or new openings, either by phone or online through our patient portal.  Check out our list of online or alternate resources as well: 

Family Health Team (NP, RN, Social Worker, Dietitian)
  • The Red Lake FHT offers appointments for blood pressure checks, wound care, foot care, mental health, dietitian consults, diabetes, injections, paps, well baby and early prenatal care
Medical Advice Physiotherapy
  • C.A.R.E Physiotherapy & Rehabilitation offers virtual visits with Registered Physiotherapist Tomo Ono.  ph: 905-882-8847 or carephysio.ca 
Dietitian
  • Registered dietitian advice: Telehealth Ontario provides a free service to residents of Ontario to get trusted advice from a registered dietitian to help them make healthier food choices and to answer their nutrition questions.  Telehealth Ontario connects you with a registered dietitian. Toll-free: 1-866-797-0000
Mental Health
  • MindBeacon - is currently a free program to Ontario residents https://mindbeacon.com 
  • Crisis Line 24/7  1-866-888-8988 (includes access to mobile crisis response)
  • Community Counselling 727-1100
  • Bounceback Ontario is a free, guided self-help program that’s effective in helping people aged 15 and up who are experiencing mild-to-moderate anxiety or depression, or may be feeling low, stressed, worried, irritable or angry.  https://bouncebackontario.ca/​
  • Woebot Health:  Whether you’re feeling stuck, sad or anxious, or just want to take a moment to check-in, Woebot is always there to help you work through it.  With behavioral health solutions available for adults, and treatments in development for teens and new mothers, Woebot will help you understand where you are, and empower you to keep moving, all at your own pace. https://woebothealth.com/​
  • CAMH provides a wide range of clinical care services for patients of all ages and families https://www.camh.ca/
  • Wysa - Mental Health Support,For Everyone. 
    Helping users self-manage stressors by blending AI-guided listening with professional expert support.
    Anonymous, Available 24/7, Clinically safe.  https://www.wysa.io/www.wysa.io/
Other online mental health resources: 

Online Access!

The last few months have been frustrating for everyone - the phones are busy, you can't get through to book an appointment ...we understand!  In addition to the extra phone lines and additional staff, we have implemented an online booking system.  Pomelo Health is offered to you for free and will enable you to book online, receive reminders of upcoming appointments and securely send and receive messages, as well as mobile check-in.  For more information call the clinic at 727-2617.  

Changes to our Urgent Care Clinic

There is an urgent care clinic physician assigned in the mornings Monday through Saturday (excluding statutory holidays). In the afternoon there may be accommodations for same day bookings for urgent issues with a clinic physician, depending on availability. If the clinic is unable to accommodate a same day booking we encourage you to seek care in the emergency room if the issue is emergent, or to present the next morning to the urgent care clinic when a physician will be assigned to cover urgent consultations (excluding Sundays).
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Masks

At this time, the Red Lake Family Health Team asks that all visitors to the clinic wear a mask. This is for the protection of everyone in the building and is based on recommendations from the Public Health Agency of Canada. Our own staff members are already required to wear a mask when on site.
We request that you bring your own mask. You will be asked, during the screening process to put your mask on. Please note that skin irritation, asthma, COPD and other chronic lung diseases are NOT a reason not to wear a mask and exemptions will not be provided.  (People with chronic breathing problems are at higher risk for severe disease from COVID-19, which is a compelling reason to wear a mask.)
There may be exemptions such as people with autism, intellectual challenges or dementia, facial deformities, young children or people with diagnosed PTSD (longstanding and predating COVID-19).  If you believe you should be exempted or if you want to discuss your concerns, please call the clinic for a virtual (telephone or video) appointment.  For a copy of the policy, see link below.
rlma_mask_exemption_policy.pdf
File Size: 128 kb
File Type: pdf
Download File

Prescription Fee for Non-rostered Patients

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Please note that patients NOT rostered to our clinic will be charged a $20 fee for prescription renewals without appointments.  If you live in the Red Lake area and get your primary health care here, please ensure that you fill out the simple, one page roster form.  Ask for one at the front desk.