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Ontario is experiencing a province wide physician shortage and we're feeling the effects in Red Lake as well. Please be aware that in order to keep the Emergency Department open, routine health care with your physician such as booked appointments, prescription renewals, medicals and even urgent care clinics, may not be possible for the next several weeks. These are challenging times for everyone. Please be kind when calling to inquire about availability - the staff is doing their best in circumstances completely out of their control.
There are very few appointments with a doctor right now but please do check in periodically for cancellations or new openings, either by phone or online through our patient portal. Check out our list of online or alternate resources as well:
Family Health Team (NP, RN, Social Worker, Dietitian)
The last few months have been frustrating for everyone - the phones are busy, you can't get through to book an appointment ...we understand! In addition to the extra phone lines and additional staff, we have implemented an online booking system. Pomelo Health is offered to you for free and will enable you to book online, receive reminders of upcoming appointments and securely send and receive messages, as well as mobile check-in. For more information call the clinic at 727-2617.
Changes to our Urgent Care Clinic
There is an urgent care clinic physician assigned in the mornings Monday through Saturday (excluding statutory holidays). In the afternoon there may be accommodations for same day bookings for urgent issues with a clinic physician, depending on availability. If the clinic is unable to accommodate a same day booking we encourage you to seek care in the emergency room if the issue is emergent, or to present the next morning to the urgent care clinic when a physician will be assigned to cover urgent consultations (excluding Sundays).
At this time, the Red Lake Family Health Team asks that all visitors to the clinic wear a mask. This is for the protection of everyone in the building and is based on recommendations from the Public Health Agency of Canada. Our own staff members are already required to wear a mask when on site.
We request that you bring your own mask. You will be asked, during the screening process to put your mask on. Please note that skin irritation, asthma, COPD and other chronic lung diseases are NOT a reason not to wear a mask and exemptions will not be provided. (People with chronic breathing problems are at higher risk for severe disease from COVID-19, which is a compelling reason to wear a mask.)
There may be exemptions such as people with autism, intellectual challenges or dementia, facial deformities, young children or people with diagnosed PTSD (longstanding and predating COVID-19). If you believe you should be exempted or if you want to discuss your concerns, please call the clinic for a virtual (telephone or video) appointment. For a copy of the policy, see link below.
Prescription Fee for Non-rostered Patients
Please note that patients NOT rostered to our clinic will be charged a $20 fee for prescription renewals without appointments. If you live in the Red Lake area and get your primary health care here, please ensure that you fill out the simple, one page roster form. Ask for one at the front desk.